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Call Center Solution

A call center is a physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation. Typically, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls and forward those to someone qualified to handle them, and to log calls.

Cohesive’s basic call center software package comprising of the ACD, IVR, Outbound Dialer, Reporting, CRM, CTI for small call centers with less than 50 seats. It is an ideal solution to run voice only campaigns for inbound or outbound processes such as customer support, telemarketing, market research and helpdesk.

Switchvox Cloud is a full-featured Unified Communications (UC) solution designed for SMBs.

Switchvox includes one-to-one video chat to add a new dynamic to your conversations.Switchvox users can share their screen with other users on the system or external customers.

Switchvox makes it easier & more affordable for your business to communicate. More than just a business phone

Cradle supports Modular Architectures, our modules of IVR/ ACD/Dialer/Logger/Voice Blaster

Call blending in some process gives the ability to deliver both inbound and outbound calls seamlessly to the agent

Cohesive empowers your representatives to handle all types of customer interactions across multiple communication

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