The following is a list of advanced features that can be purchased as licensable items for your QX IP PBX product. By offering licensable features, Epygi gives you the ability to choose what you pay for instead of being locked into a one-size-fits-all solution. These enhanced features can be added at any time during or after your IP PBX purchase
The QX50 IP PBX is designed for your small office or self-sufficient branch with as many as 50 IP devices. This solution offers two FXO analog PSTN connections, two FXS analog station ports and supports up to 16 IP phones. The QX50 allows you to make up to 16 simultaneous IP calls. Also, this phone system is equipped with a built-in router with LAN and WAN ports to manage your office’s data network.
The QX50’s analog phone network connection ports make it possible to connect fax machines or retail point of sale stations; however, your everyday calls are routed through IP phones in order for your company to take advantage of the cost savings and breadth of VoIP features. For small business environments that are looking to migrate from an analog Key System to an IP PBX, the QX50 and its Call Park enhancements can emulate Key System features, yet still allow you to take advantage of PBX functions.
Features Included with Your QX IP PBX
Automatic Backup/Download of QX Configuration
This feature provides automatic scheduled backups and downloads of QX’s configuration to a LAN PC or WAN location.
Automatic Firmware Updates for Aastra and snom IP Phones
This feature allows your Qx to identify the firmware on each installed IP phone (Aastra and/or snom) and automatically load the proper firmware updates.
Automatic Quadro Firmware Update
This feature allows your QX to detect newer versions of its IP phone firmware and automatically install updates from an Epygi-hosted site.
CDR Tags for Billing
CDR tags eliminates the need for hand-coding of invoices by department, etc.
Daylight Savings Time Adjustment
This feature allows your QX IP PBX to automatically adjust for daylight saving time.
Custom Language support
Your system’s voice prompts can be configured to fit a variety of different downloaded languages.
Enhanced System Logging Support
The QX IP PBX’s Graphical User Interface (GUI) has extensive logging utilities to assist in gathering information for problem resolution.
IP Phone Plug-and-Play
Plug-and-Play allows popular IP phone vendors (Aastra, Alcatel, AudioCodes, Grandstream, Linksys,Pansonic, Polycom, snom, Telematrix, Thomson and Yealink) to automatically acquire an extension on the system and auto-configure without you having to intervene.
QX FXO4 and FXS Gateway Auto Configuration
The Auto Configuration allows your QX IP PBX to detect and automatically configure ports added via the QX FXO4 and FXS Gateway. The new ports appear in the IP PBX’s Graphical User Interface (GUI).
Remote IP Phone Support
You can be remotely located from the QX IP PBX and can take advantage of the same features as if you were in the office.
Voicemail Setup via Phone
This feature allows the voice-enabled wizard to guide you through setting up your personal recorded username, password and voicemail greeting per extension.
The Auto Attendant feature is an Interactive Voice Response (IVR) system that replaces a human operator and directs calls to the appropriate extensions or voice mailboxes. It engages callers through pre-recorded or synthesized audio prompts.
Call Hunt allows incoming calls to ring on a number of lines so that the first available person can answer the call.
Call Pickup allows you to define pickup groups by grouping extensions together. Any phone in the building can be used to answer a call that is ringing on another extension within the designated pickup group.
This feature allows incoming callers to be held in a queue while they listen to a customizable recorded message. The caller will then be sent to voicemail or redirected to another extension.
This feature allows a receptionist’s phone to monitor multiple managers’ phones and provide information on the extension’s status – off-hook, on-hook or ringing.
Hot Desking allows an office with multiple workers using a single physical work station at different times to log in to the handset and use it as their own extension.
The Multi-Company Receptionist feature allows one receptionist to answer calls from predetermined PSTN/IP lines, each identified to a specific company, saving you time and money.
While covering several managers’ extensions, this feature allows a receptionist’s phone to ring simultaneously with each extension, while showing which manager is being called through the caller ID.
Call Hold keeps one line “off hook” and connected while you make or receive a call on another line. You also have the ability to take the original call off hold and resume the conversation.
When a call is “parked,” it is put on hold at a specific extension number to be resumed by someone on another phone. That person can pick up the call by keying the displayed extension number. If no one is available to take the call at the other location, it will “ring back” to the original extension alerting the person who originally parked the call.
Call Transfer enables you to forward incoming calls to another telephone or extension.
Call Waiting alerts you that you have an incoming call on an engaged line, allows you to hold your current call, take the second call and gives you the ability to switch back to the original caller.
This conferencing feature allows the caller and two other parties to speak together on one connection.
Call Blocking prevents calls from pre-selected numbers from ringing through. This feature gives you the opportunity to avoid unwanted callers.
Direct Transfer to a Voice Mailbox
This feature allows a caller to be transferred directly to the voicemail of another user.
The Distinctive Ringing feature gives you the opportunity to program your IP phones to produce distinctive ring tone sounds for identified callers and to categorize incoming calls made to direct lines (service, sales, billing, etc.).
Do Not Disturb
This feature allows you to route all your incoming calls through the PBX directly to your voicemail. The phone will no longer ring when this setting has been switched on.
Hiding Caller ID
This feature allows you to block your phone number from being identified by the call recipient.
Callers who get a busy signal will be alerted if the line they are calling becomes available during a specified period of time. A distinctive ring functions as an alert for when the call is connected. You only need to pick up the phone to be connected to the number you were trying to reach.
Call paging allows you to dial into the overhead or external speakers in order to make voice announcements.
This feature provides incoming callers with the ability to scroll through a company directory and dial the desired extension automatically.
The Intercom feature allows for room-to-room communication via telephone sets.
Speed Dial gives you the ability to “save” frequently called numbers so that they can be easily dialed with an assigned shortcut of two or three digits.
Cost & Bandwidth Saving
The Call Statistics feature gives you the ability to track and report facts (call recipient, length of call, on-hold time, etc.) on incoming and outgoing calls per extension.
Dial Plans (Call Routing)
Call Routing allows calls to travel through a network along a pre-determined path to the end user. This feature helps determine the least expensive way and/or least congested path to route a call. Incoming calls can also be grouped according to area code and routed to specific customer service reps who manage different geographic regions.
Time of Day Dialing
Time of Day Dialing makes it possible for calls to be routed according to the time of day. This enables you to pre-select where a call will be directed in regards to time.
Epygi Media Streamer (EMS)
This feature allows your on-hold party to listen to music streamed by the EMS, which has the ability to play MP3 files instead of the pre-recorded voice stored on your QX. This feature gives you the ability to play different streams for each extension, to play very long audio files and allows the playlist selection to be easily changed. This feature is available with our QX PBX system running version 5.1.17 or greater.
Hold Music (WAV File Upload)
The Hold Music feature allows callers to hear music or a recorded message while on hold or waiting for other participants to arrive on a conference call.
T.38 Fax, Fax Relay and Clear Channel Fax
The T.38 fax relay standard permits faxes to be transported across IP networks between existing fax terminals. A clear channel gives full use of the bandwidth for this purpose.
HotCall Add-In for Microsoft Outlook
The HotCall Add-In application works with Microsoft Outlook allowing incoming and outgoing calls to be made within the native Outlook interface. The free application can be used on any Epygi IP PBX running version 5.1.17 or greater.
HotKeyCall is a Microsoft Windows software application, which allows for PC users to dial telephone numbers directly from their desktop on any application window (e.g. web-browsers, e-mail client, text documents, etc.). This can be done by simply highlighting the number you wish to dial and pressing a predefined hot key sequence (e.g. Ctrl-Y).
QX Configuration Console (QCC)
The QX Configuration Console (QCC) application allows you to centrally manage a network of QX units from a single desktop PC. The following QCC features allow for efficient and convenient administration of the QX network:
Automatic Login to QX Web Management
Allows for automatic log-in to the QX WEB server
Allows you to remotely initiate a system reboot
Allows the network of QX units to be backed up and downloaded to your PC
Allows a backup configuration file to be uploaded and restored on your QX units
Allows firmware files to be uploaded and installed on your QX units
Legible Configuration File Upload
Allows configuration files to be sequentially uploaded to your QX units
Language Pack Upload
Allows language packs to be uploaded to your QX units
Upload Company Details
Allows your company details, such as static and dynamic logos, to be uploaded to your QX units
Upload Custom Scenario and Voice Messages
Allows attendant custom scenario and WAV files, compressed to a “tar.gz” file, to be uploaded to your QX units
System Security Software
The System Security Software feature protects your IP PBX against external hackers, who could have the ability to reconfigure your system through eavesdropping, Denial of Service (DoS) or Theft of Service (ToS). Not only does the software prevent the above through internal protections, but each line also has the ability to be password protected through the security system.
The Call Relay feature allows an external call to be relayed through your IP PBX box to an external line or vice versa. This feature allows the call to be routed through one number, thus not revealing the private number of an external phone line. This feature is especially useful when an employee is out of the office. The employee can receive the call on their cell phone through the internal line of the PBX as if they were in the office.
Call Forwarding allows you to program your PBX to automatically redirect incoming calls to another number- a mobile phone or home phone for example.
Find Me Follow Me
The Find Me Follow Me feature permits employees to have calls track them down wherever they are. This QX feature makes your employees more efficient, because it gives them the ability to handle office tasks from any location.
Receive Notification of System Events via Text Message
This feature gives you the ability to choose to receive notice of “events” (calls, voice mails, etc.) from the PBX to your mobile phone in the form of a text message.
Your Epygi IP PBX is capable of combining your voice, video and surveillance products in order to create one integrated solution for your business. This surveillance feature allows you to receive 24/7 security updates to your email, video phone, cell phone, etc. so you can maintain a secure environment for your employees and visitors of your business.
Unified Messaging integrates different message types – voicemail, email, text messaging, fax – into a single box that is accessible from a variety of devices, including your office phone, PC and cell phone.
Voicemail is a centralized system of managing phone messages for a group of people. Voicemail allows you to receive, answer and manage your phone messages from different locations, sometimes tailoring a response to different callers.
Licensable Features for Your QX IP PBX
The following is a list of advanced features that can be purchased as licensable items for your QX IP PBX product. By offering licensable features, Epygi gives you the ability to choose what you pay for instead of being locked into a one-size-fits-all solution. These enhanced features can be added at any time during or after your IP PBX purchase.
IP Phone Expansion Key
This phone expansion key enables up to 8, 16 or 32 additional local IP phone extensions on the QX50. These additional key purchases can bring your unit to a maximum of 48 total IP extensions
Automatic Call Distribution (ACD)
Automatic Call Distribution (ACD) is a purchasable feature to support call center environments allowing for more customizable call distribution management. Adding this feature to your IP PBX product will allow your system the ability to be used as an IP call center. The following describes how ACD can distribute your calls in different ways:
All Agent Ringing — All of the Agents’ phones will ring simultaneously with an incoming call.
Round Robin — Each of the Agents’ phones will ring sequentially until the call is picked up by an Agent.
Longest Idle — The call is sent to the Agent who has been idle the longest since their last call.
Less Busy During Last Half Hour — The Agent who has been the least busiest during the last 30 minutes will receive the call.
Random Hunting — Calls are routed to Agents at random.
Skills — The Agent who has the highest composite skill grade will receive the call.
With this feature installed, you will also have access to the Statistics Monitoring and Reporting (SMR) tool. This Windows® application will provide real-time agent call details for future review.
Three unique features are enabled when the Barge-In license is activated. Silent Monitoring, Agent Whisper and Supervisor Barge-In are made available as enhanced features for authorized users on the IP PBX. These features do not require the ACD Activation key to be installed.
Silent Monitoring: Supervisors are able to listen in on calls by dialing *91+extension number with no audible notification to the Agent or incoming caller.
Whisper Mode: Supervisors are able to listen in on calls and advise Agents on what to say to the incoming caller. Supervisor’s comments are only heard by the Agent. The Supervisor can activate Whisper Mode by dialing *92+extension number. The Agent dialed will hear an audible tone to notify them that their Supervisor has joined the call.
Supervisor Barge-In: ACD Supervisors are able to join established calls and have three-way calls by dialing *93+extension number. All call participants will hear an audible tone to notify that another party has joined the call.
The Auto Dialer feature allows you to automate outbound calls directly to your clients. The messages played to the clients can be pre-recorded and updated regularly. The list to call can be created in any spreadsheet application and exported to .CSV format. The clients contacted can be prompted to respond to the information with pre-set options delivered by the automatic call. The Auto Dialer Expansion license is also available for purchase, and it increases the number of concurrent outbound calls by one.
Call Recording is used to record PBX, SIP or PSTN calls on the QX and store the recordings either locally on the QX by using internal memory or on an external server. The QX50 can support up to 20 ports of simultaneously recorded calls. Calls are recorded by either pushing the record button on your IP phone, programming specific extensions to be recorded or recording every active call. Calls made to the Auto Attendant, voicemail or those that are pure pass-through cannot be recorded.
Audio Conference Bridge
Audio Conference Bridge is an integrated conferencing feature that allows your company to stay connected and current around the globe. The QX50 can have a maximum of 32 conferencing ports with purchasable feature keys.
The number of available ports determines how many active users can be on the individual conference bridge at one time. Each user off the conference bridge can have their own unique conference ID.
Audio conferencing has always been the method for group communication, especially for remote users. Today, video is more affordable and offers an additional return on investment when addressing remote communication needs. The ability to visually describe something, or determine moods and gestures, greatly increases the effectiveness of remote communication.
This feature is available after activating the appropriate feature key, in addition to purchasing the Audio Conferencing license. On the QX50, five licenses can be purchased for a total of 10 video conference participants in all active conferences. The maximum total number of video and audio participants in all active conferences is 32.
Desktop Communication Console (DCC)
The Epygi Desktop Communication Console (DCC) is a Windows-based, desktop presence powered communication tool. This productivity tool allows you to view the current status/presence of team members in their office, instantly click to dial those users, open chat sessions, update your presence with pre-configured states and add custom text. Other features include visual voicemail, call history, access to Outlook or LDAP directories and speed dial lists.
On the QX50, the basic user license allows for six watched extensions, and the professional user license allows for 30 watched extensions.
3PCC Activation License
The QX50 family now has a full featured Application Programming Interface (API). With this new feature, applications can be designed to gain direct access to the IP phone system to enhance the feature offerings of this system.
iQall is Epygi’s iPhone application, which allows you to establish calls between your iPhone and another number anywhere in the world. If you have a GSM plan on your iPhone with free incoming calls, your plan will not be charged for outgoing calls, which greatly decreases the overhead expenses of your company, especially on international calls. This application is available for all of our QX50 PBX products.
Server System Redundancy Activation
The QX50 has the ability to be in a 1+1 redundancy design where a second unit is running as an active standby unit. The primary QX50 will need to have all the required software licenses enabled. The secondary standby QX50 and duplicate software licenses will need to be purchased separately. This feature is included at no additional cost, but a matching second unit with duplicate software licenses is required.
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