Predictive Dialer solution is an integral component of the Cradle that takes care of all productivity deterrents. It is a complete outbound solution that can be deployed as a stand-alone product, or as a part of Cradle. Its comprehensive capabilities including voice recording, quality monitoring, reporting, CRM, and multiple campaign and lead management are designed to increase your contact center productivity by automating the outbound dialing processes.
Agent productivity maximization – Flexible real time call pacing options and features like same agent call back facility, conference support, live agent reassignment, and remote agent support. Advanced scripting – Powerful script creation and management tools, agents will have the up-to-date information while servicing prospects and clients. Supervisors can define the contents of the script window, and allow agents to view the most relevant information. Supervision and QM – Capabilities such as call conferencing, barging, snooping, call logging, churning, on-the-fly report generation, local and remote monitoring, the supervisors have a greater set of capabilities. Compliance with Do-Not-Call Regulations – Reject “Do Not Call” numbers to comply with regulatory norms and improve agent productivity. With automatic cleansing of call lists, the callers do not waste time calling DNC numbers. Multiple campaign management – Monitor and manage multiple campaigns with complete ease and dexterity without dedicating additional resources. Manage agents on different campaigns, and re-allocate them as campaign requirements change.
The dialer successfully meets the requirements of any kind of outbound campaign (telemarketing and sales, collections) to be run at optimum levels with low Total Cost of Ownership (TCO), ease-of-use, and deployment flexibility.