DaSH (Ameyo 24×7 Support Helpdesk) offers 24×7 support services to Ameyo’s customers at unparalleled cost. It is committed to offer improved efficiency through Ameyo Ticketing System (DTS). DTS facilitates professional management of support requests, transparency through live support details and overall high responsiveness. DaSH offers quick resolution of issues by offering multi-channel support via online query submission, chat, email or phone. Additionally, the issue resolution process follows Time-based Automatic Escalation instead of multiple point of contact escalation (that is one of the industry pain-point) to ensure smooth operations and customer satisfaction.
Ameyo offers three different support packages (Silver, Gold, Platinum) allowing its customers to pick-n-choose the desired package as per their requirement.
Silver:Silver support package is the basic level of support that is appropriate for organizations that have a strong and experienced IT team, and require minimum support assistance.
Gold: Gold support package is the next higher level of support that includes certain free visits from Ameyo engineers along with priority responsiveness.
Platinum:Platinum support package is the most advanced level of support that includes complementary Professional Services along with top-priority response and free visits from Ameyo engineers.
In order to facilitate communication exchange between Ameyo and its customers, Ameyo has a dedicated customer portal. Ameyo Customer Arena (dca.Ameyo-soft.com) (DCA) not only allows easy access to DTS (Ameyo Ticketing System), but also provides important updates and services related information. Apart from the DTS area, the portal also contains a feedback form in which customers can rate the service quality and receive complementary gifts in return. After thorough analysis, specific areas of concerns are given better attention as the support process is constantly enhanced with a customer-centric view. The portal also publishes latest news from Ameyo so as to keep its customers apprised of Ameyo’s activities and updates.